Terms & Conditions

GENERAL

The Value-Added Products & Services are only accessible through the call centre and the online mall, operated and administered by ONE LOYALTY.

Only Beneficiaries may avail of the Value-Added Products & Services.

ONE LOYALTY may recommend to Albert Schuurman Makelaars to terminate or suspend a Beneficiary from the Value-Added Products & Services, at any given time, in the event of the Beneficiary being in breach of the terms and conditions, in which event, all unredeemed vouchers and discounts accruing to such a Beneficiary shall be forfeited without claim.

All Discounts and special offers on the Value-Added Products & Services availed of by the Beneficiaries are non refundable and non transferable.

Upon making enquiries or reservations on any travel-related products, rates are subject to change without prior notice due to airfare increases and currency fluctuations.

All the standard terms and conditions and normal warranties of the Suppliers apply to the Value-Added Products & Services. ONE LOYALTY undertakes to provide these terms and conditions and guarantees in writing to any Beneficiary or to Albert Schuurman Makelaars upon request. In addition, the ONE LOYALTY call-centre agents will inform the Beneficiaries of all relevant restrictions and conditions relevant to the Value-Added Products & Services that the Beneficiary intends to use.

ONE LOYALTY cannot take any responsibility for poor workmanship or defective products supplied by their Suppliers, but undertake to attempt to facilitate the refund/exchange process should a Beneficiary complain about the quality of the Value-Added Products & Services. Likewise, Albert Schuurman Makelaars does not accept any liability in this regard and will have the right to refer all claims from the Beneficiaries to ONE LOYALTY to attempt to facilitate the refund/exchange process.

All Discounts offered on the Value-Added Products & Services are only applicable on recommended retail prices and do not include specials and promotions.

DELIVERY OF GOODS

All Value-Added Products & Services do not include the delivery fee. There is no additional cost to Albert Schuurman Makelaars but the Beneficiary will be charged a delivery fee for the delivery of goods.

LIFESTYLE

Assistance can only be accessed through the call centre. A call-centre agent will take the Beneficiary's personal details such as name, surname, ID number and policy number. Once validated, the agent will take the Beneficiary through the process.

Alternatively, the Beneficiary can register on the mall to view the lifestyle programme and shop online. The mall operates as follows:

Step 1: Log onto the mall.
Step 2: Enter a unique username and password. Should a Beneficiary have not registered as a member yet, choose the ''Register here'' option and complete the registration form. Once validated, the Beneficiary will receive confirmation via e-mail that he/she has been registered and may login.
Step 3: Choose any of the benefit options on the left side of the screen to view the participating partners and the Discounts they offer. Sub categories may apply after choosing a benefit option in which case a sub category needs to be chosen in order to view the participating partners.
Step 4: Where applicable, the Beneficiary can request a voucher from a participating partner by clicking on ''Voucher''. Alternatively, choose the participating partner by clicking on ''More Info'' for more information.
Step 5: Confirm further assistance by choosing the ''Call to Action Email'' option.
Step 6: An agent will either email or phone the Beneficiary and take them through the process.

INDEPENDENT CONTRACTOR ONLINE SHOPPING

ONE LOYALTY records its intention to employ where necessary the services of independent contractors to act on its behalf in providing online shopping. As between Albert Schuurman Makelaars and itself, ONE LOYALTY shall remain responsible for the implementation of this Agreement as if it had not used the services of any such independent contractor.

Assistance can only be accessed online. A link will be supplied that will log the Beneficiary on an independent contractor's online mall. All quotes must be requested through the independent contractor's online mall.

RETAIL

Each time a Beneficiary makes a deposit on a card / voucher to spend at a participating partner, the Beneficiary will receive an added-percentage value, which is paid into the card / voucher.

The Beneficiary can access the retail programme through the call centre as follows:

Step 1: Call the call centre.
Step 2: A call-centre agent will take the Beneficiary's personal details such as name, surname and ID number.
Step 3: Once validated, the agent will take the Beneficiary through the process.
Step 4: The Beneficiary will be required to transfer cash upfront by making payment into an allocated account. Payment can be made by credit card, electronic transfer or direct deposit. Once the amount reflects in the designated bank account, the agent will load the Beneficiary's card / voucher with the amount plus the percentage added value.
Step 5: The Beneficiary will receive a call from the call centre to confirm their card / voucher has been loaded and activated. Cards will be couriered to the Beneficiary and vouchers will be faxed or e-mailed to the Beneficiary.

Alternatively, the Beneficiary can access the retail programme through the mall as follows:

Step 1: Log onto the mall.
Step 2: Enter a unique username and password. Should a Beneficiary have not registered as a member yet, choose the ''Register here'' option and complete the registration form. Once validated, the Beneficiary will receive confirmation via e-mail that he/she has been registered and may login.
Step 3: Choose the ''Retail Added Value'' benefit option on the left side of the screen.
Step 4: Choose the sub-category option to view the participating retail partners.
Step 5: Choose the participating retail partner by clicking on ''More Info''.
Step 6: Confirm further assistance by choosing the ''Call to Action Email'' option.
Step 7: An agent will either email or phone a Beneficiary and take him/her through the process. The Beneficiary will be required to transfer cash upfront by making payment into an allocated account. Payment can be made by credit card, electronic transfer or direct deposit. Once the amount reflects in the designated bank account, the agent will load the Beneficiary's card / voucher with the amount plus the percentage added value.
Step 8: The Beneficiary will receive a call from the call centre to confirm their card / voucher has been loaded and activated. Cards will be couriered to the Beneficiary and vouchers will be faxed or e-mailed to the Beneficiary.

Retail cards cannot be reloaded by ONE LOYALTY and will need to be taken by the Beneficiary in store to be reloaded. Please take note that this is only applicable to retail cards and not the vouchers. Vouchers cannot be reloaded.

A delivery fee will be charged to the Beneficiary for all retail cards that are to be couriered nationally. The delivery fee is R50 (excluding VAT) and may change depending on the value of the parcel and area to be delivered to. The courier fee does not include insurance on delivery of the retail cards and will need to be quoted separately this amount is payable by the Beneficiary.

The Beneficiary may check their balance while in store at a participating retail partner. Please take note that this is only applicable to retail cards and not vouchers. Remaining credit cannot be retained on a voucher.

In the event of a stolen/lost card, the decision to replace or refund the lost or stolen card is at the discretion of the retail partner and ONE LOYALTY will not be held liable for the refund / cancellation / activation of a new card.

Terms & Conditions
  • The terms and conditions as indicated at the back of each retail card applies
  • The value on the card or voucher may be exchanged for merchandise only
  • It may not be used for payment on the Beneficiary's store accounts and may not be exchanged for cash
  • Please note that any remaining credit after the purchase will be retained on the card for a period of up to 3 (three) years from the transaction date and can be topped up by the Beneficiary (limited cards only) at any time for future purchases