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Helivac Emergency Medical Service
Helivac Emergency Medical Service
Helivac provides South Africaís first subscriber-driven, advanced medical rescue product that dispenses with the need for medical aid subscription or authorization. By eliminating a medical aid risk assessor from the process, Helivac can guarantee that there are no delays in getting your or your loved ones the medical attention you require.

Helivac is a complete emergency medical solution comprising affordable air medical transportation with advanced, rapid response medical care and state of the art equipment for all members through a single emergency number: 0861 HELIVAC and our service providers.

In its infancy HELIVAC MEDICAL HELICOPTER SERVICES was created to fill a gap in the currently under-serviced emergency air rescue segment of South Africaís emergency services. Today HELIVAC MEDICAL HELICOPTER SERVICES is an air emergency service concept that is unique to South Africa:
  • It requires no medical aid or authorization
  • Helivacís call centre cuts out any time delays
  • It place your life in the hands of a medical professional NOT a financial risk manager
  • It is partnership focused
  • It is subscriber driven (a South African first)
  • It is has the largest fleet network in South Africa through its service providers
  • It has a national footprint
  • It is 100% pre-paid, so there are no hidden costs.
Helivac uncompromisingly addresses the current South African EMS situation and its present problems, and will continue to identify and address areas of improvement and contribution to South African EMS nationwide.
We foster mutually beneficial long-term relationships. We are innovative in our approach to enhance our brand and gain a sustainable competitive advantage. Helivac is its people and the values by which we operate namely professionalism, integrity, compassion, innovation and balance.

Helivac will provide a member with the following services as a result of a member's involvement in a Medical Emergency:

Emergency Medical Advice and Assistance Hotline:
In addition to the general medical advice service, one call to the call centre will trigger the medical operators to guide a person through a medical crisis situation involving the member by providing emergency advice or by organising for the Member to receive the support required, utilising the 24 hour Contact Centre Doctor.
This service includes referrals to Crisis lines in case of:
  • Trauma Counselling
  • Suicide Hotline - Life Line
  • Poison Hotline Ė In House
Medical Doctor available through Contact Centre 24 Hours per day:

A Medical Doctor will be available through the Contact 24 hours a day, seven days a week.

Emergency Medical Response to the scene of a Medical Emergency:

An appropriate road will be undertaken utilising an ambulance, a rapid response vehicle, (all of which are manned by appropriately qualified and experienced emergency care practitioners, paramedics or Doctors) immediately to the scene of a medical emergency where appropriate lifesaving support will be provided to the member and where relevant, the member will be stabilised before transfer is provided to the closest appropriate medical facility either by road or air.

Medical Transportation:
In the event of a Memberís involvement in a Medical Emergency, Helivac will provide Emergency Medical Transportation by road or Air under appropriate medical supervision, if necessary, to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, the member's state and fitness to travel and other considerations. The payments of these costs are covered under the benefit schedule.

R30,000.00 Stated Benefit:
If you have suffered a medical trauma and are transported by Helivacís helicopter emergency medical service (HEMS), you will receive a cash back amount of R30 000.00. This amount can be used for medical bills, or as deposit at a private hospital, or as cash back in your pocket. This amount can be split between the owner of the policy and beneficiary.